Mandalay Bay Ratingandalay Bay Rating
Las Vegas Mandalay Bay Four Seasons gets top marks
Monday, November 15, 1999 at 11:16 a.m. The Four Seasons in Mandalay Bay has won the first five diamonds in the American Automobile Association's Las Vegas story. This year' s award was only given to 58 accommodations in the state, 18 of which are Four Seasons Holidays Accommodation.
Mandalay Bay Four Seasons, which opened in March, is also the first to have achieved a five-diamond rating in less than a year of operation. "It is a great honour for all the staff who have made it possible," said Randy Morton, general director of the 424-room facility located within the Mandalay Bay Estate area.
"It' really depends on a services label, and luckily we fulfilled and surpassed the triple A standards," he said. Triple-A investigators made three unexpected non-announced trips to the Mandalay Bay Four Seasons from May to August without being identified as a researcher for the citation. "Morton said, "They really did experience the place as fully as any regular Four Seasons guest.
The Mandalay Bay is the property of Mandalay Resort Group Inc. which began with the construction of the huge Resorts on the southern end of the Strip when it was known as Circus Circus Enterprises Inc. Newly renamed at the beginning of the year to take advantage of the appeal of its latest resorts and to indicate a move in its overall focus away from the lower end of the gambling industry and towards clients looking for a broader entertainment-based experi¬ence.
"The Mandalay Group' true mission was to introduce and incorporate Four Seasons into the hospitality complex," said Morton. 424 rooms, suite and restaurant are independently operated by Four Seasons and receive a complimentary service charge. Throughout the four seasons, some of the early failures that mark each new Resorts opening had most of them due to unexpectedly high demand from buyers keen to try the top hotels operator's offers.
"We' ve recruited 158 Four Seasons staff from other sites to embed the company's corporate identity and values with those we have recruited from the area. "We' wanted to offer the same services you'd have come to expect from a Four Seasons in New York, Chicago, Los Angeles or Hawaii.
" We' ve been busy since August. "Neither Triple A nor Mobil, who awarded five-star awards, had nominated a Nevada property for the highest award to date. Threple A has added two more Four Seasons - one in Atlanta and the Aviara Estate in Carlsbad, California - to its five diamonds winner rank.
Deluxe now has a new 18 guest house records on the prestigious shortlist. A triply inspector assesses the quality of the services, equipment and ambiance when evaluating the winner. With about 3,000 rooms, Big Strip Estates have a hard competition with smaller, more private properties in the services group. Bellagio, the $1. 6 billion Mirage resorts Inc. casino resort, which sets the benchmark for high-end sophistication among strip venues, has not yet recieved the top ratings from either Apple A or Mobil.
The smaller Desert Inn, owned by Starwood Hotel & Resorts Worldwide, also has several Triple-A listed properties, among them St. Regis in New York. The Mirage Resorts' Golden Nugget in Las Vegas city center has been awarded four diamonds by Triple A and four stars by Mobil.
Accommodation Analyst' believe Toronto-based Four Seasons Hotel Inc. is the world's leading luxury resort manager. It has 44 more than 13,000 rooms in 44 properties and 18 additional more than 4,000 rooms underway. Owning the Four Seasons Vancouver, Pierre in New York and the Four Seasons Hotel in Berlin, the business also has a majority interest in nine others.
Isadore Sharp was found in 1960 by the isadore Sharp hotels and has "established itself as the world's leading luxurious hotels brand", according to a recent study by Bear Stearns & Co. "Four Seasons has built a solid base of regular customer loyalty by systematically surpassing guest expectation of value for money and services.
"Although deluxe and well-equipped, the four seasons hotel's natural attributes are not proven to be better than many other deluxe hotels," the company said. "Three years ago, Four Seasons entered into a contract with Carlson Cos to expand the sales of the Four Season's Regent brand.
Proceedings demanded four seasons to acquire a third of the franchise dues Carlson gets for new Regent hotels, includ-ing the new resort at Summerlin in Las Vegas. The Four Seasons report of a 21. The analyst firm expects Credit Suisse First Boston to record significant annual sales expansion and to profit from the opening of new Four Seasons properties in Scottsdale, Arizona, London, Paris, Dublin, Ireland, Caracas, Venezuela and Cairo and Sharm el Sheik, Egypt, over the next 14 month.